If you're wondering about an order, our products, or our website, shoot them an email at service@karlami.com
GET IN TOUCH WITH US：
Email : service@karlami.com
Phone number: +86 183 3907 1718
Customer Service Available: PT： 24 Hours
This website is owned and operated by
Company Name：香港晟飛商貿有限公司
Registered Address：RM517 NEW CITY CENTRE
2 LEI YUE MUN ROAD
KWUN TONG
KL
(this is not a returning address)
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Orders could be corrected or canceled before they are shipped. We typically process orders within 24-72 business hours.
Please note that changes or cancellations are no longer possible once an order has been shipped. If you no longer require the order, you can return it after receiving it(shipping fee is subject to return policy).
If you have any questions about your order, please contact us:service@karlami.com.
We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return and refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If not, the customer is responsible for all incurred fees and no refund will be issued.
To start a return, you can contact us at service@karlami.com.
If your return is accepted,please return it and offer tracking number within next 7 working days . Please note that you will be responsible for the shipping costs associated with returning the item for non-product quality issues, but for returns or exchanges due to our mistake or product quality issues, we will bear the shipping costs.
Items sent back to us without first requesting a return will not be accepted.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If your exchanging is accepted,please return it and offer tracking number within next 7 working days . Please note that you will be responsible for the shipping costs associated with returning the item for non-product quality issues, but for returns or exchanges due to our mistake or product quality issues, we will bear the shipping costs.
Pls contact us to get the return address at first
Items sent back to us without first requesting a return and exchange will not be accepted.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Refund will be processed within 24 hours once your returned package is received and inspected. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@karlami.com.
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karlami products free shipping
International orders will be shipped from China warehouse.
1. Free shipping Main shipping methods: DHL, UPS, TNT.
2. Time: 5-7 working days to arrive with regular free shipping.
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At Karlami your satisfaction is our top priority. Not obssesed with your hair? No problem. Karlami has a 30 day try on window. New or gently used products free of any chemical or heat manipulation can be returned within 30 days of receipt of shipment for a full refund. Once a return is processed it may take 5-7 business days to reflect on your original form of payment.
You may contact us on our website or by email/text. The Karlami Hair team operates seven days a week. 24 hours a day. We always guarantee a response within 24 hours (Text&Email). Your satisfaction is the karlami.com store mission.
All returns must first be approved by our customer service team. You need to contact us to get a return address and permission. Returned items without permission will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
Items returned within 30 days since your original order receipt are eligible for a refund. For full refund requests, items must be returned to their original state unaltered, unworn, undamaged and with tags attached to original packaging. Please make sure the hair is INTACT and the LACE has NOT been cut. For partial refund requests, contact customer service first, and send the items back after confirmation. Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account.
*Please note that free gifts should be returned together with the main products. After the return request is agreed, the package can be shipped back to the address given by the customer service. Please kindly send an email with your order number and return the shipping number after the package's shipped out. Taxes and shipping fees generated from returning will be paid by the buyer, the final refund amount will be the order price misused our receiving cost like tax and processing fee, etc.
For artificial reasons cause the items damaged, cannot be returned or exchanged, eg: cut the lace, hair has been washed/dyed/bleached...
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing return.
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